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Power Green LED on: Normal Operation. Lamp Red LED on: Replace Lamp (Unit not working). Power Green and Filter Red LEDs on: Normal Operation and Order Filter. Filter Red LED on: Change Filter (Unit not working).
The flashing red lightbulb icon means that the top cover may be loose. To fix this:. Make sure your purifier is plugged in. Ensure the "Puraclenz" name on the top cover is facing the operational lights. Turn the top cover counterclockwise to loosen i
A flashing red filter icon indicates that the Photon Pre-Filter is not properly inserted. To fix this:. Make sure the purifier is plugged in. Remove the Photon Pre-Filter. If your filter is dirty, replace it or clean it. Reinsert the filter and press
No, the green light is the power indicator and cannot be turned off. It shows that the unit is on and working properly.
A flashing green light indicates a power issue. Make sure the power cord is fully connected to the receptacle on the bottom of the purifier. Also, ensure you are getting the correct voltage of 120V. If the issue persists, please contact support@purac
Yes, this is normal. The Photon has three models, each with a different airflow rate. The fan's primary purpose is to draw air into the PCO cells for the ion generation process. It does not actively filter the air in the room. The ions generated are
Yes, your unit is working as intended. The blue light turns off for 20 minutes every 2 hours. This downtime is a normal part of the purifier's operation, allowing the reactor cell's crystalline matrix to regenerate and extending the life of the lamp.