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Installation & Troubleshooting

Get help with setup, FAQs, and resolving common issues.

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Puraclenz Core 750 Troubleshooting FAQs

5 articles

Puraclenz Photon Troubleshooting FAQs

7 articles

Photon Installation FAQs

7 articles

Puraclenz Photon Power and Environmental Requirements

2 articles

Puraclenz Part Replacement Instructions

3 articles

Photon Maintenance Schedules & FAQs

2 categories

Articles

Puraclenz Core 750 Troubleshooting FAQs

Core 750 may have a faint carbon smell because of the Core 750 Filter containing 250 grams of activated carbon. To get rid of the smell, run the purifier on the fan speed 3 and the smell will dissipate within a couple of days. The red UV Lamp replace

Puraclenz Photon Troubleshooting FAQs

Try adjusting the Top Cover.  The Top Cover (bronze-colored piece on the top of the unit with the Puraclenz logo printed in white) could be loose. To fix this:. 1. Plug your purifier in. 2. Make sure that the Name "Puraclenz" on the top cover is faci

Photon Installation FAQs

The driving factor behind Puraclenz technology is an abundance of Multi-Clustered Ions in the environment.  These ions are air molecules with an electrical charge; they are not heavier or lighter than standard air.  The goal is to have even ion cover

Puraclenz Photon power and environmental requirements

Our three Photon models, P3000, P1500, and P750, are powered by a standard USA electrical grounded outlet (120V/60Hz) and only consume 15W of power. Each includes a 6ft long power cord with 3 3-prong Type B USA plug. Puraclenz PCO process operates mo

Parts Replacement Instructions for Puraclenz Core 750

Core 750 Filter replacement is quick and easy. Core 750 Lamp is simple to replace. Please Note: When installing the Lamp, that the pins are designed to only fit in the correct orientation. 9.    Reinstall the black UV housing and the filter. 10.    R

How often should I replace the Photon filter and cell?

Each Photon series PCO unit comes with 2 pre-filters. The pre-filter is designed to protect the unit's cell from dust and large particulate matter so that it functions properly. Each Pre-Filter (R0001) can be used for up to 6 months before it needs t