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Orders & Shipping FAQs
Find answers to common questions about ordering, shipping, delivery, and tracking your Puraclenz products
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Orders & Fulfillment
Order Shipping, Returns, and Warranty Information
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Orders & Shipping FAQs
After you have purchased your unit, an order confirmation email will be sent to you with the order number and a receipt. Please allow two business days for us to process your order. Most orders will ship out the next day after processing. Most orders
Returns & Exchanges FAQs
Puraclenz offers a 30-Day Full Product Refund policy on new purifiers.*If you're not satisfied for any reason, you may return your product within 30 days from the shipment date. Request a return authorization from Customer Service within 30 days of s
Puraclenz Warranty FAQs
NOTE: Your Puraclenz purifier is warranted against original defects in materials and workmanship for a period of 2 years from the date of purchase. This warranty covers your purifier only if it is used for normal purposes in accordance with the Purac
Puraclenz Warranty, Registration, and Limitations
Puraclenz purifiers are covered by a 2-year limited warranty against defects in materials and workmanship, starting from the date of purchase (when used as directed in the User Guide). To activate your warranty:đź”— Complete the warranty form online at