Warranty & Protection Plan FAQs

What is the Puraclenz warranty?

Your Puraclenz purifier is covered by a 2-year limited warranty that protects against defects in materials and workmanship. This warranty is valid for normal use as directed in the Puraclenz User Guide.

How do I activate my warranty?

To activate it, simply complete the online warranty registration form here.

What information do I need to register my warranty?

You will need a receipt or other proof of purchase, as well as the serial number for your purifier. If you don't have proof of purchase, your warranty will begin 90 days after the date of manufacture, according to our records. If you purchased from p

How do I get warranty service?

If your purifier isn't working properly, please contact us at [email protected]. Our trained staff can resolve most issues over the phone or by email. If the problem can't be fixed remotely, they will guide you through the warranty repair process

What is the process for a warranty claim?

To start a claim, you must have completed the online warranty registration. If you haven't, be prepared to provide:. Model name/number. Serial number. Date and place of purchase. Your shipping address. Please note: Replaced parts become the property

What is the Puraclenz Protection Plan (PPP)?

The Puraclenz Protection Plan (PPP) is an extended warranty that covers mechanical and electrical breakdowns after your standard 2-year warranty expires. We offer 1, 2, and 3-year plans. Note that these plans do not include the replacement of the Rec

When can I purchase the Puraclenz Protection Plan?

The Puraclenz Protection Plan can only be purchased at the time you buy your purifier.