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Find answers to common questions about ordering, shipping, delivery, and tracking your Puraclenz products
After placing your order, you’ll receive a confirmation email with:. Your order number. A receipt of your purchase. If you don’t see the email, check your spam/junk folder or contact [email protected].
Orders take 2 business days to process. Most ship the following day after processing. Delivery is typically within 5 business days after processing. Please allow extra time during holidays or peak seasons.
We currently ship to the 48 contiguous U.S. states and the District of Columbia.❌ Shipping is not available to Alaska, Hawaii, or international destinations.
Ground shipping is free for Puraclenz orders.
Orders made on Puraclenz.com may ship from our warehouse or from Amazon Logistics. Amazon Logistics will utilize its own freight partners to fulfill orders in the continental US. Orders scheduled for delivery by Amazon, can be sent by any of Amazon's
Once your order ships, we will send you a shipping confirmation email that contains the tracking number for your order.
Please contact [email protected] right away. We’ll help locate your package.
Email [email protected] and include clear photos of the damage. We’ll file a claim with the carrier and arrange a replacement.
We are unable to make changes to an order after it has been placed or shipped. If you want to cancel your order, please contact [email protected], and we will try to contact the shipper to return the order to our warehouse if possible. If we cann
We can’t guarantee changes once an order is placed. Please email [email protected] immediately, and we’ll try to redirect with the carrier.
If purchased from Amazon.com, all shipping/refunds/returns are handled by Amazon Customer Support. Contact them via:. Chat: Amazon Help. Phone: 1-888-280-4331. Have your order number ready when contacting Amazon.
If your tracking number has no information, the package likely hasn’t been scanned by the carrier. Please allow up to 24 hours for your tracking number to be updated. Please contact [email protected] if you can’t access tracking information after
Express shipping is not available at this time.
When placing an order, our products are set to a subscription-based plan by default to ensure you never run out of replacement parts. If you prefer a one-time purchase instead, it's important to change this setting at checkout. On the product page, b