Puraclenz Warranty, Registration, and LimitationsUpdated 4 months ago

✅ How do I activate my warranty?

Puraclenz purifiers are covered by a 2-year limited warranty against defects in materials and workmanship, starting from the date of purchase (when used as directed in the User Guide).

To activate your warranty:
🔗 Complete the warranty form online at: puraclenz.com/pages/warranty
📧 Need help? Email us at [email protected]

📋 What do I need to register my warranty?

You’ll need:

• Proof of purchase (receipt or order confirmation)

• Serial number from each purifier

📌 Don’t have your receipt?
If proof of purchase is unavailable, warranty coverage begins 90 days after the product’s manufacture date (based on internal records).
If purchased from Puraclenz.com, support can assist if you provide the order number, name, or email used at checkout.

🔧 How do I get warranty service?

If your purifier isn’t working properly:

1. Contact us at [email protected]

2. Our trained support team will try to resolve the issue via phone or email

3. If not resolved, we’ll walk you through the warranty repair or parts replacement process

🔄 What is the warranty process?

• Complete the warranty form at puraclenz.com/pages/warranty

• If you haven’t registered, be prepared to provide:

  • Model name/number

  • Serial number

  • Date and place of purchase

  • Shipping address

• Keep your purchase receipt for validation

• Replaced parts become the property of Puraclenz

• Replacing parts does not extend the original warranty period

🔍 Learn more about our limited warranty →

🧾 What is the Puraclenz Protection Plan (PPP)?

The Puraclenz Protection Plan (PPP) is an extended warranty that starts after the 2-year manufacturer warranty ends.

It covers:
✔️ Mechanical breakdowns
✔️ Electrical failures

❌ Recharge Cell® replacement is not included.

🕒 Available in 1, 2, or 3-year plans

🕒 When can I purchase the Protection Plan?

The Puraclenz Protection Plan can only be purchased at the time of your purifier purchase.