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Puraclenz

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We cannot modify or cancel an order once it has shipped. If your order has not yet shipped, we will do our best to stop the shipment. If your package arrives and you still need to cancel, please contact us for assistance with the return process.

How do I cancel an order?

Orders & Fulfillment

Returns & Exchanges FAQs

How does the Photon work?

Photon Model P3000X: Placement Guide

Photon Model P3000X: Safety Certifications

Photon Model P3000X: Replacement Parts and Regular Maintenance

Photon Model P3000X: How-To Replace

Photon Model P3000X: Technical Specifications

Photon Model P3000X

Puraclenz Photon Models: Placement Guide

Puraclenz Photon Models: Safety Certifications

Puraclenz Photon models- Replacement Parts and Regular Maintenance

Puraclenz Photon Models: Owner's Manual and Quick Start Guide

Puraclenz Photon How-To Replace

Puraclenz Photon Models: Technical Specifications

What is the difference between the Puraclenz Photon models?

Photon Models P750, P1500, P3000

What does the Puraclenz Photon do?

What is PCO technology and how does it work?

What is the Recharge Cell?

Do Puraclenz products replace chemical surface cleaners?

How long does it take the Photon to purify the air?

How does the Puraclenz Photon work?

Where is the best place to put the unit?

Should I place the Photon on the floor?

How can I use my HVAC system to my advantage?

How do closed doors and walls affect the purifier?

I have multiple units. Where should I place them?

Should I place the unit near open windows or other devices?

Should I run my Photon continuously?

Puraclenz Photon Placement Guide

What are the Puraclenz Photon replacement parts and their maintenance schedules?

How do I clean or replace the Photon Pre-Filter?

What do the indicator lights mean for maintenance?

How do I replace the Recharge Cell?

What cleaning precautions should I take?

Replacement Parts and Regular Maintenance

Pre-Filter Indicator Light

Recharge Cell Indicator Light

Indicator Lights & Parts Replacement Guide

Photon Model P3000X: Owner's Manual and Quick Start Guide

Photon 750: Technical Specifications

Photon 1500: Technical Specifications

Photon 3000: Technical Specifications

Photon Safety Certifications

Manuals, Certifications and Technical Specifications

Photon Purifiers

How does the Puraclenz Core 750 help to purify the air and surfaces in my home or business?

Puraclenz Core 750 Owner's Manual and Quick Start Guide

Puraclenz Core 750 Placement Guide

Core Model C750: Safety Certifications

Puraclenz Core 750- Replacement Parts and Regular Maintenance

Puraclenz Core 750 How-To Replace

Puraclenz Core 750 Technical Specifications

Why the Puraclenz Core 750 Excels at Treating Mycotoxins Compared to Standard HEPA Purifiers

How does the Puraclenz Core 750 purify my air and surfaces?

What problems does the Puraclenz Core 750 solve?

What makes the Puraclenz Core 750 smart and efficient?

What proof is there of the Core 750's performance?

Where should I place my Puraclenz Core 750 for maximum effectiveness?

How long does it take for the purifier to become fully effective?

What are the Puraclenz Core 750 replacement parts and how often should they be replaced?

What do the indicator lights for replacement parts mean?

How do I clean and maintain my Puraclenz Core 750?

What are some important notes and precautions?

Puraclenz Core 750: Replacement Parts & Regular Maintenance FAQs

Filter Replacement

Recharge Cell Replacement

Lamp Replacement

Puraclenz Core 750: How to Replace Parts

What are mycotoxins and why are they a concern?

How are standard HEPA purifiers limited in treating mycotoxins?

How does the Puraclenz Core 750's multi-stage approach provide a superior solution?

What is the proof of the Core 750's effectiveness against mold and mycotoxins?

Core Purifiers

Puraclenz Core 750 Troubleshooting FAQs

Puraclenz Photon Troubleshooting FAQs

Photon Installation FAQs

Puraclenz Photon power and environmental requirements

Parts Replacement Instructions for Puraclenz Core 750

How often should I replace the Photon filter and cell?

Why does my Core 750 have a faint smell when I first plug it in?

What does the red UV Lamp Replacement light mean?

Why is my operational light off, or why does the unit have no power?

What does the red flashing PCO Replacement light mean?

The blue light on top has turned off. Is my unit still working?

What do the indicator lights on top of my Puraclenz Photon mean?

What should I do if only the red lightbulb icon is flashing or on?

What should I do if only the red filter light icon is flashing?

Can I turn off the green power light?

My green operational light is flashing. Is that normal?

My fan speed seems low. Is that normal?

The blue light inside has turned off. Is my unit still working?

How do Puraclenz units keep my environment safe?

Where should I place my Puraclenz unit(s) in my home or business?

What impact do open windows and exterior doors have on the technology?

What is the recommended height for wall-mounted units?

How do closed interior doors and other closed spaces affect the technology?

How do common materials and environmental factors impact Puraclenz technology?

My space has a specific environment. How will that impact my purifier's coverage?

Electrical Requirements

Environmental Requirements

Puraclenz Photon Power and Environmental Requirements

How do I replace the Core 750 Filter?

How do I replace the Core 750 Lamp?

Puraclenz Part Replacement Instructions

How often should I clean or replace the pre-filter?

How do I clean the pre-filter?

What do the indicator lights mean?

Photon Pre-Filter

How often should I replace the Recharge Cell?

Recharge Cell

Photon Maintenance Schedules & FAQs

Installation & Troubleshooting

Orders & Shipping FAQs

Puraclenz Warranty FAQs

Puraclenz Warranty, Registration, and Limitations

How do I know if my Puraclenz order went through?

When will my order ship and arrive?

Where does Puraclenz ship?

How much does shipping cost?

How will my order ship?

How do I track my order?

My order shows “Delivered” but I haven’t received it. What do I do?

What if my shipment arrives damaged?

How do I cancel my order?

How do I change my shipping address?

How do I get support for Puraclenz products bought on Amazon?

My tracking number shows no information, what do I do?

Does Puraclenz offer Express Shipping?

How to Make a One-Time Purchase

What is the Puraclenz return policy?

How do I qualify for a refund?

What voids the refund policy?

What items are not eligible for a refund?

How do I start a return?

Can I exchange my purchase for a different model?

Can I return a Refurbished Purifier?

What is the Puraclenz warranty?

How do I activate my warranty?

What information do I need to register my warranty?

How do I get warranty service?

What is the process for a warranty claim?

What is the Puraclenz Protection Plan (PPP)?

When can I purchase the Puraclenz Protection Plan?

Warranty & Protection Plan FAQs

What proof of efficacy can you show me?

How do Puraclenz purifiers help to address mold problems?

How do I leave a product review?

Refurbished Purifiers FAQs

What is the difference between the Puraclenz Air Purifiers?

How does Puraclenz's patented PCO technology, used in all our Photon and Core  purifier models compare to other air and surface purification technologies?

What is the difference between the Photon and the Core?

Comparison of the Models

What is a Puraclenz-certified refurbished air purifier?

How are the purifiers refurbished?

Are refurbished units eligible for returns or promotions?

Do refurbished units come with a warranty?

Multi-step process recommendations

How do the Photon and Core purifiers help with mold and mycotoxin problems?

Do Puraclenz ions eliminate mold spores?

What is the proof of Puraclenz's effectiveness against mold?

General Information

How do I manage or change my subscription?

Can I pay for a subscription using Affirm?

Will I be notified before my subscription ships?

Is shipping free for subscriptions?

Can I return a subscription delivery?

What if I can't log in to my account?

Can I use a discount code on my subscription?

Are subscriptions or replacement parts covered by a warranty or money-back guarantee?

How do I cancel an order?Updated a month ago