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Subscription FAQs

How do I manage or change my subscription?

You can manage your subscription at any time by logging into your account. Log in at https://puraclenz.com/account/login. Click Subscriptions in the left-hand menu. Select View next to your active subscription. From there, you can:. Update your payme

Can I pay for a subscription using Affirm?

No, Affirm does not support subscriptions. If your cart contains a subscription item, the Affirm payment option will be removed during checkout. You can use Affirm for a one-time purchase of a purifier, but you cannot use it for subscriptions or repl

Will I be notified before my subscription ships?

Yes! We'll send you an email notification three days before your next order is processed and shipped.

Is shipping free for subscriptions?

Yes, all active subscriptions include free ground shipping. Express shipping is not available for subscription orders.

Can I return a subscription delivery?

No, all subscription orders are final sale once they have been processed and shipped.

What if I can't log in to my account?

If you're having trouble logging in, try the following:. Go to https://puraclenz.com/account/login and click "Forgot Password" to reset it. If that doesn't work, click "Create an Account" using the same email address you used for your purchase. This

Can I use a discount code on my subscription?

All subscriptions automatically come with a 10% discount through our Subscribe & Save program. Additional promo codes cannot be applied to subscriptions or replacement parts.

Are subscriptions or replacement parts covered by a warranty or money-back guarantee?

No. Only Puraclenz purifiers are covered by our 2-year warranty and the 30-day money-back guarantee. Subscriptions and replacement parts are final sale and are not covered by either policy.

How to Make a One-Time Purchase

When placing an order, our products are set to a subscription-based plan by default to ensure you never run out of replacement parts. If you prefer a one-time purchase instead, it's important to change this setting at checkout. On the product page, b