Red UV Lamp Icon On? For New Cores (less than two years old)Updated 2 months ago

To get started, please select the option that best matches your unit:

• If your unit is more than two years old, click here for next steps.

• If your unit is new or less than two years old, follow the instructions below.

Disconnect power before doing any work to your purifier unit.

1. Find the lock on the base of the purifier and slide lock mechanism to the left.

2. Lift up the top of the unit with both hands by the top rim and set it aside.

3. Remove the C750 filter and set it aside.

4. Remove the black lamp housing by pulling directly up.

5. Before proceeding, gather a pair of disposable gloves or a soft cloth to remove the old lamp. Take care to only hold white portion of the Core Lamp. Do not touch the glass tube with bare hands. 

6. Reinsert the lamp back into the socket by aligning its pins to match socket. Push down to ensure it is fully seated.

Note: The pins are designed to only fit in with the correct orientation. Do not force lamp into socket.

7. Reinstall the black lamp housing by aligning the flat edge of the lamp housing with the purifier base.

8. Reinstall Core Filter.

9. Replace the top of the unit and slide the latch to the right to lock.

10. Plug unit in and power it back on. Press the UV indicator for 5 to 10 seconds to reset the lamp timer. The red light will turn off to indicate the lamp timer has been reset successfully.

As an additional reference, click here to watch a video how to replace the Core 750 Lamp

When watching the video, please keep in mind that you will be reinstalling the original lamp and lamp housing that came with your unit and not a new lamp. 

Customer Support:

PHONE: 1-833-360-PURA

EMAIL: [email protected]

Helpline hours: 9:00am-5:00pm MST Monday to Friday